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Italian Speaking Customer Service Advisor

About you

Do you have a passion for languages and a love for natural products? Are you interested in the natural health and beauty market and believe in excellent customer service? Do you enjoy being part of a growing company and a great team? Then you could be just the person we are looking for!

About us:

We are the largest independent online retailer of natural health and beauty products in Europe. We have our own websites for each country that we sell in and also work with global on-line retailers.

We have a range of over 1200 products, all manufactured and warehoused at our head office in Neath, situated near to the city of Swansea, in South Wales. Our growth over recent years has been double digit, and we are now investing in our facilities and people to ensure we meet our future growth targets.

We like to keep our customers happy and as such fulfil over 4000 orders a day from our distribution centres. Our largest markets are GB, Germany, France, Italy and Spain and we have also recently launched in the US.

The Role:

Delivering Excellent Customer Service is at the heart of our business and being able to communicate with our customers fluently in their own language is part of that service. A knowledge of our products would be beneficial but is not essential as regular training will be provided.  

We are looking for a motivated individual to work as part of the customer service team and also provide cover for our translation team during holidays.  A native Italian speaker with excellent English, fluency in other languages an advantage.

Location:        Head Office, Neath, South Wales, UK
Salary:            Dependant on Experience
 
Key Responsibilities:
  • Answering all customer enquires received via email or telephone, these can range from product information, resolving issues with deliveries and giving practical advice on how to use our products.
  • Maintain records and update customer details
  • Taking orders over the phone
  • Work closely with the translations team in order to maintain and review listings across all platforms related to your language

Experience:
  • Fluency in Italian & English.
  • Must have worked in a customer facing role and have excellent customer awareness,
  • A good understanding and in-depth knowledge of language/country-specific cultures, known as localisation;
  • Excellent communication and writing skills and command of grammar;
  • Attention to detail combined with the ability to work quickly to meet deadlines;
  • Self-motivated with the ability to work independently
  • Confident, driven and energetic
  • Eagerness to acquire new knowledge.
 
Behaviours:
  • Demonstrates confidence, and the ability to work as part of a team.
  • Able to demonstrate excellent attention to detail.
  • A personal interest in the natural health and beauty market.
  • Self-motivated and results-orientated; resilient and prepared to manage cultural challenges and quickly-changing objectives
  • Someone who is dependable, demonstrates integrity and promotes trust.
  • Be a team player.
  • Flexible and adaptable   
 
To Apply please email CV and covering letter to Payroll@naissancetrading.co.uk

Deadline for applications 6th October.  Skype Interviews are available for applicants not living locally.